E-Learning-Programm zur Angehörigenkommunikation

Skills: Providing information about the illness

• Understandable explanation of symptoms and course of the illness
• Differentiating between the patient's and relatives' needs for information
• Involving the patient in the conversation
• Signposting to contacts for further information

Skills: Illustrating the illness's implications in everyday life

• Raising awareness for potential risks of the illness
• Highlighting options for change and support in everyday life to ensure the patient's safety
• Demonstrating the need for precautionary documents

Skills: Raising awareness about the abilities and limitations of patients; supporting emotional coping mechanisms for relatives

• Active listening, empathic response to the relative
• Constructive communication including joint search for solutions
• Suggestions for reducing the burden

Skills: Addressing and dealing with the search for information by relatives

• Showing that prior knowledge is recognized and taken seriously
• Communicating on an equal footing
• Ensuring correct information
• Completing / correcting (incorrect) assumptions