E-Learning-Programm zur Angehörigenkommunikation

Lesson content:

• Dealing with language barriers and translating intermediaries
  • Using simple language and expressing clear messages
  • Ensuring that the patient and translator are able to understand everything
• Involvement and appreciation of the patient despite the language barrier

Lesson content:

• Clarification of those involved in care and the distribution of tasks
• Reflecting on gender-specific tasks and expectations
• Addressing inequalities in the distribution of tasks
• Suggestions for the redistribution or reallocation of tasks; forwarding to care counselling

Lesson content:

• Exploring the specific (cultural/religious) needs and boundaries
  • Identifying the patient's wishes and ideas
  • Identifying border crossings and no-gos
• Making agreements on culturally sensitive care
  • Analysing the current care situation
  • Involving relatives in communication about the joint distribution of tasks for the benefit of the patient, while considering the circumstances

Lesson content:

• Addressing taboo topics and sensitivities
  • Identifying and addressing sexual needs and restrictions
  • Sensitive communication about shameful topics
• Taking the lead in conversation to prioritise a solution-focused approach and mediation, while engaging all participants